Shipments on this site are limited to the Mexican Republic.

The prices published on the site do NOT include shipping costs except when expressly indicated by any promotion.

The client undertakes to provide all the information requested in the form and to provide a valid address that can be found within the Mexican Republic where the order can be delivered. In case the client provides an address that is not located by the parcel, any other additional cost will be covered by the client himself.

The customer must report any change of address within the next 24 business hours after the purchase by sending a WhatsApp to the customer service number indicating the number of your order, as well as the new full address. After this period, the client will not be able to modify their delivery address, and if so, the client must absorb the cost of the parcel to send it to the new address. A charge will also be generated to the customer when he requests to modify his delivery address when he is already en route to be delivered. The payment method, as well as the cost, will be indicated to the client via email and the client must accept the charge.

Delays in delivery will not be considered those cases in which the order has already been documented by the parcel and cannot be delivered due to causes attributable to the customer such as incidents at home, absence of the customer at home, theft or loss of packages, addresses considered as remote areas and / or packages in the event or in an abandoned area.

The days and times for the delivery of the merchandise is determined by the company hired by Renabelle according to its logistics and distance from the customer's home, so Renabelle does not undertake to deliver merchandise with a specific parcel company, as well as make deliveries on specific days and times.

All parcel companies make 2 to 3 delivery attempts, if after these attempts the package could not be delivered due to errors in the address, address closed or the person is not found; The client must contact the parcel to agree on the delivery date and in the event that the order is returned to us, the client must pay for the new shipment.

All shipments made by us and by our suppliers are perfectly packaged, in case your order is delivered with physical damage by the parcel, you must add a note when signing the manifest to the parcel service employee indicating that the package shows signs of abuse (box opened, beaten, perforated, wet, stuffed, etc.) Without this note, you receive the package accordingly. If the parcel service employee does not allow you to write down on the delivery manifest, you should NOT receive the package.

Once the package is received by you or someone at the delivery address, you have 24 hours to report anomalies due to physical damage or missing in your order, after this period no change or claim will proceed.

Total delivery time for an order

We process your order in a maximum of 8 business days from your payment, as long as the payment has been made before 12pm, in case of doing it later, your order will be processed until the next business day. Once you receive the shipping confirmation email with your guide number, it is your responsibility as a consumer to track your order, and be in contact with the parcel.

Orders received on Friday from 12 pm, will be processed the next business day, (in Central Mexico time) without exceptions, any special requirements for the delivery of orders please specify

The duration of the shipment is from 4 to 6 business days as long as the address is not difficult to access, since in this way it may take longer than 6 business days.

Shipments will be delivered only to homes, businesses or companies.

The total delivery time of your order is the period of time from the moment the package tracking number or tracking code is sent until the moment you receive it at home. An order consists of two parts: processing time and shipping time.

The processing time of a product is the time that your order is generated, payment is authorized and when the product leaves the warehouse.
Shipping time is when your product left the warehouse to arrive at your doorstep.

Shipping guarantee

All our shipments travel insured, so up to 100% of the value of the merchandise purchased is covered, as long as the following is met:

Renabelle does not assume any responsibility for the package sent either for damages derived from causes not attributable to Renabelle, or from acts of God, force majeure, natural catastrophes, popular disturbances or acts carried out by subversive groups, guerrillas or organized crime or for any acts or omissions of authorities, whether federal, state or local.

Confirmation Email

A first email will arrive at the email you provided corroborating your order, a second email will arrive when we have confirmed your payment and finally a third email notifying the exit of your order and we will notify you with which courier you will receive it as well as we will provide you with your guide number so that you are aware of the reception.

Home delivery

The products purchased on this site are delivered through the parcel to your home address, and will only be delivered to the owner of the purchase, in case the owner cannot receive it, you will have to send a proof of address of the delivery address .

In the event that no one is at home, a second attempt is made the next day and if the recipient is not found again then the parcel staff will leave a note and a number to which they must contact and they must collect the product. at the parcel collection center closest to your home, presenting an official identification.

If after 5 calendar days that the package was delivered to the address, there was no claim, we understand that said merchandise arrived in the appropriate conditions and delivery times.